Frequently Asked Questions

We handle a wide range of freight including general commercial goods, palletized cargo, furniture, equipment, industrial machinery, and business inventory. We offer both LTL (Less-Than-Truckload) and FTL (Full Truckload) options. If you have special cargo requirements — oversized, fragile, or time-sensitive — contact us for a customized solution.

LTL (Less-Than-Truckload) is ideal when your shipment doesn't fill an entire truck. You share space with other shippers and only pay for what you use — cost-effective for smaller loads.

FTL (Full Truckload) means you book an entire truck exclusively for your cargo — best for large volumes, time-sensitive shipments, or cargo that shouldn't be mixed with others.

Our team will recommend the right option once we know your shipment size and timeline.

For safety and regulatory compliance, we do not transport:

• Hazardous materials (explosives, flammable liquids, radioactive substances)
• Live animals or perishable food items (without prior arrangement)
• Illegal goods or contraband
• Unsecured loose liquids in bulk

If you have a specialized cargo question, please call us — we can often find a compliant solution.

Proper packaging protects your goods and avoids delays. General best practices include:

• Use sturdy, double-walled boxes for fragile items
• Palletize and shrink-wrap stacked cargo when possible
• Clearly label each unit with destination address, contact info, and handling instructions
• Remove loose parts from machinery before shipping

Our team is happy to advise on packaging requirements specific to your cargo type.

Yes. We offer expedited freight services for urgent or time-sensitive shipments. Express options prioritize your cargo with dedicated routing and reduced transit windows. Additional fees apply for expedited service. Contact our team as early as possible when you have a hard deadline — we'll build a plan around your schedule.

Getting a quote is quick and free. You can request one by:

• Filling out the quote form on our website
• Calling us directly at our listed number
• Sending us a message via our contact page

For cars, we'll need the pickup/delivery locations, vehicle type, and preferred dates. For freight, we'll need dimensions, weight, origin, destination, and any special handling requirements.

Several variables influence pricing:

• Distance: Longer routes cost more, though the per-mile rate often decreases
• Vehicle type & size: Larger or heavier vehicles cost more to ship
• Transport type: Enclosed carriers cost more than open carriers
• Pickup/delivery location: Rural or hard-to-access areas may carry a surcharge
• Timing: Urgent or same-week bookings may be priced higher
• Inoperable vehicles: Require special equipment and are priced accordingly

We believe in full pricing transparency. The quote you receive reflects the actual cost of your service. Any potential additions — such as expedited service, enclosed carrier upgrades, or inoperable vehicle handling — are clearly communicated before you confirm your booking. You will never receive a surprise invoice after the fact.

We accept major credit/debit cards, bank transfers, and select digital payment platforms. For most bookings, a deposit is required at the time of scheduling, with the remaining balance due at or before delivery. Corporate and recurring clients may qualify for invoice-based payment terms. Contact our billing team to discuss what works best for your situation.

Cancellations made 48 or more hours before your scheduled pickup are eligible for a full deposit refund. Cancellations within 48 hours of pickup may incur a cancellation fee to cover logistics already arranged. Once a vehicle or shipment is in transit, cancellations are not possible, but we can work with you to modify the delivery destination in some cases. Reach out to our team as soon as possible if your plans change.

Once your shipment or vehicle is picked up, you'll receive a tracking link via email and/or SMS. This link gives you live location updates throughout the journey. You can also call or message our support team at any time for a status update — we're available during business hours and reachable for urgent matters after hours.

Yes. You'll receive automated notifications at key milestones: when your vehicle or shipment is picked up, when it departs a major transit point, and when it's out for final delivery. You can also opt in to more frequent check-in messages when you book. If you ever need a manual update, just contact us directly.

Delays can occasionally happen due to severe weather, traffic incidents, or regulatory inspections at state borders. If a delay occurs, we will proactively notify you, give you a revised ETA, and keep you updated until delivery is complete. We don't leave you in the dark — communication is a core part of our service commitment.

For car transport, someone should be present (or authorize a representative) at both pickup and delivery to sign the condition report and confirm the handover. For freight, a representative should be available to confirm receipt. If you absolutely cannot be present, please inform us in advance so we can make appropriate arrangements and document everything properly on your behalf.

If you notice any issue upon delivery — damage, missing items, or discrepancies — note it on the delivery receipt before the driver leaves, and take photos immediately. Then contact our customer support team within 48 hours with your booking reference, a description of the issue, and any photos. We take all claims seriously and will begin a review within one business day.

Yes. Elite Freight & Delivery is fully licensed, bonded, and insured in compliance with all applicable federal and state transportation regulations. We maintain active carrier authority and full liability coverage. You can request proof of insurance and our carrier credentials at any time — simply contact our team.

We service routes across the contiguous United States, with established corridors along major interstate highways. Some services extend to Hawaii and Alaska with advance arrangement. International shipping inquiries are handled case by case. If you're unsure whether your origin or destination falls within our service area, just give us a call — we'll let you know right away.

We recommend booking at least 5–7 business days in advance to secure your preferred pickup date and ensure carrier availability. For large freight orders or enclosed car transport, 10–14 days is ideal. That said, we also accommodate last-minute bookings when capacity allows — contact us and we'll do our best to fit your timeline.

Absolutely. We work with auto dealerships, auction houses, fleet managers, and businesses with recurring freight needs. Corporate accounts receive priority scheduling, volume pricing, dedicated account management, and consolidated billing. Contact our commercial team to discuss a service agreement tailored to your volume and delivery schedule.

Three things set us apart:

• Transparency: No hidden fees, no vague timelines, no runaround
• Communication: Real updates at every stage — you're never left guessing
• Care: We treat every vehicle and shipment as if it were our own — with respect, precision, and accountability

We're not just movers. We're a logistics partner built on trust.